Support Center

Sign in to your account with the e-mail address used for your order to view your orders and their status.

Look in your order confirmation e-mail or your account. Include the order ID when contacting us so we can find your order.

Contact us as soon as possible with your order ID and the change you need. Mats are printed to order, so we’ll need to check whether production or dispatch has already started before confirming a change.

Use the form above, e-mail info@theracingmats.com, or message @theracingmats on Instagram or TikTok.

Include your order ID if you have one, the e-mail address used at checkout, and a clear description of your question. For a product issue, you can e-mail photos to info@theracingmats.com.

We aim to reply within one business day. You can also start a chat on our socials for a quicker response.

Our mats are printed to order at our production facility in Lithuania, in the European Union.

Most orders are printed, packed and handed to the carrier within 1–3 business days. Delivery time starts after dispatch.

Typical transit estimates after dispatch are 2–4 business days for Central and Northern EU countries, 3–5 for the UK and Ireland, 4–7 for the USA and Canada, and 4–14 for the rest of the world. These are estimates, not guaranteed arrival dates.

Yes. An automated tracking link is sent when your mat leaves the production facility. You can also check your order in your account.

Yes, Racing Mats offers worldwide shipping. Available delivery options and charges for your address are shown at checkout.

Check the latest update in your tracking link first. If you need help, contact us with your order ID and the tracking information so we can look into it.

Our size guide covers Medium at 70 × 40 cm and Large at 90 × 45 cm. Available sizes can vary by design, so check the size selector on your chosen product before ordering.

Our desk mats have a 3 mm cushioning depth.

Measure the clear space on your desk, including room for your keyboard, mouse movement and other accessories. Use the size comparison on the product page before choosing a size.

Yes. The smooth, low-friction micro-woven polyester surface is designed for consistent mouse tracking in both gaming and everyday office use.

The mats have dense stitched edges designed to help prevent fraying and keep the edge neat.

Browse all desk mats or explore our editions, including Legendary Turns, Aero Heritage, Epic Liveries and Timeless Rims.

Yes. The surface has a water-resistant coating that helps spilled liquid pool on top instead of immediately soaking in. Wipe spills away promptly.

Use a clean, damp cloth to wipe the surface gently.

Gently hand wash with mild soap, then let the mat air dry.

Our recommended care method is a gentle hand wash with mild soap followed by air drying. Stick to that method rather than machine washing or tumble drying.

Sign in with your e-mail address and use self-service returns in your account. See our refund policy for eligibility, time limits and exceptions.

Inspect your order when it arrives and contact us promptly if there is damage, a defect or the wrong item. Include your order ID and e-mail clear photos so we can evaluate the issue and help.

No. Please request a return first and wait for the return instructions. Items sent back without an approved request will not be accepted.

If your return is accepted, we’ll send a return shipping label and instructions explaining where and how to send your package.

After we receive and inspect your return, we’ll let you know whether the refund is approved. Approved refunds go back to the original payment method within 10 business days; your bank or card provider may need additional time.

If more than 15 business days have passed since your refund was approved, contact info@theracingmats.com with your order ID.